Frequently Asked Questions (FAQ)

1. What is The Improvement?

The Improvement is a sport and lifestyle brand built on the belief that movement improves mental health. We exist to lower the mental barrier to sport — especially for people dealing with pressure, anxiety, selfdoubt, or lack of motivation. It’s not about perfection. It’s about showing up.

2. How does The Improvement connect mental health and sport?

We believe the first battle is mental. Our clothing and content are designed to make movement feel safer, more accessible, and less intimidating. When you feel comfortable in your body and your clothes, taking the first step becomes easier.

3. What kind of products do you sell and how do they fit?

We create sport-inspired apparel like hoodies, tracksuits, and essentials that work both inside and outside the gym. Most items have an oversized or relaxed fit to reduce self-consciousness and increase comfort. All products are unisex.

4. Can I actually work out in your products?

Yes. Our products are designed for movement and everyday training. They’re built for consistency and comfort — not elite performance or competition-level optimization.

5. Do you ship internationally?

Yes, we ship internationally. Shipping destinations, costs, and delivery times are shown clearly at checkout and may vary by location.

6. How long does shipping take and can I track my order?

Orders are usually processed within 1–3 business days. Once your order is shipped, you’ll receive a confirmation email with a tracking link so you can follow your package at all times.

7. What is your return policy?

We offer a 30-day return policy on unused and unopened products. Items must be in original condition. Once your return is approved, a refund will be issued to your original payment method. 

8. How do I start a return or exchange?

To start a return, contact our customer service team with your order number. At this time, we do not offer direct exchanges — you can place a new order after your return is processed.

9. Is The Improvement a community or just a brand?

It’s both. We’re building a community around movement, discipline, and mental well-being. Through content, stories, and activations, we aim to make sport feel human and inclusive.

10.  How can I contact customer support?

You can contact our customer service team via the contact form or email listed on our Contact page. We aim to respond within 24–48 hours.

 

The Improvement does not provide medical advice. If you are experiencing serious mental health challenges, please seek professional help